“I want to thank you for the highly professional way you managed my recent move. The phrase “exceeding expectations” is over used. There are no words that I can think of to properly express my overwhelming satisfaction with the way you performed.
Having lived in our home for 37 years, where we raised our children and enjoyed good friends, leaving was an emotional experience. Your anticipation of every possible issue was truly remarkable. Your team of Ron and Brittany made every day of the move “a good day”.
I did not realize at the time we agreed on the move that you could coordinate all of the improvements we would need to make at my new home and the speed with which you would complete everything. I can honestly say there was absolutely no way I could have managed this move without your professional help.
I thank the fella upstairs for bringing you into my life at this time.”
“To begin, it takes a lot to impress me personally when it comes to customer service based businesses. Simply because in today’s world there just aren’t a lot of businesses or people that I find go out of their way to make the customer feel valued. I cannot sing the praises of BCMM enough. Little did I know they would do so much more than “pack”. I never lifted a finger, I didn’t supervise nor did I have to make difficult decisions. These ladies and their team allowed me to continue on with my day to day routine, offered me assistance and recommendations that far exceeded my expectations. These women and their team are simply the BEST and there is no possible way I could have done any of this without them. I researched high and low on who to use for this experience and there is no doubt I made the best decision. Their rates are competitive, but more importantly they are honest, trustworthy and kind. If you are considering BCMM for your needs please don’t think twice… they are worth every penny!”
“I couldn’t be more pleased with the work done by Bluegrass. They were prompt, supportive, competent in every way. They facilitated hiring a dumpster and a POD; they organized things to be donated and took them; they priced various pieces and helped us decide on selling or keeping. After the decluttering process, they used our pieces to stage our home for market, making it so beautiful that we actually didn’t want to leave! I highly recommend this great company. The price was high, but it was worth it.”
“Dear Beth Ann and Robin,
Wow. I can’t begin to tell you how thrilled I am that my realtor recommended Bluegrass Crossroads to me, or how glad I am to have worked with you. When, as a frenzied, working, newly single mom, I envisioned getting some help packing in preparation for a move into my “fresh start” home, I mainly envisioned dishes and glasses wrapped more safely and efficiently than I had the bandwidth to do myself. What I got was so much more. From the recommendations you gave in advance of the move — those clear plastic bags were genius! — to the careful partnering with my moving company to ensure that the big day went smoothly, I knew I was in excellent hands–and that reassurance was worth a lot. You listened to the fact that I needed to do some of it on my own, and gave me encouragement and great suggestions about what to do and how to do it instead of trying to persuade me to spend more. Your caring and professional team organized and labeled my boxes so clearly and helped to make sure that they all ended up in the right places. You all helped me unpack enough to set up my children’s rooms and my kitchen so that the next day I could welcome them into a functional and cozy new home. (I’m still marveling at your brilliant ideas of where to store a lot of my kitchen gear, and of one team member’s amazing interior design skills — that furniture arrangement in my family room completely transformed the space.) You did enough that I was able to get out of boxes and start enjoying my new space quickly. And you did it with remarkable energy, cheerfulness, and patience, especially when (by the end of it) I was running short on all three. Thank you so much. It was worth every penny, and I am extremely grateful.
With appreciation and best wishes!”
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